This policy details how CANVASMUSES LLC ships your kitchen accessory orders purchased on canvasmuses.com.
Order Processing Times
Orders are typically processed within 1-3 business days (excluding weekends and holidays). This includes order verification, payment clearance, and preparation for shipment of your baking tools, cookware, or gadgets.
Shipping Methods
We offer free shipping on orders over $70, and for orders under $70 we have two shipping plans to choose from, including flat shipping at $5.99, express shipping at $7.95.
Shipping Destinations
CANVASMUSES LLC currently ships within the United States. International orders may be subject to customs delays and import duties.
Shipping Timeframes
Estimated delivery windows are provided at checkout and in your order confirmation email. These are estimates, not guarantees. Standard US shipping usually takes 3-7 business days after processing. Delays can occur due to carrier issues, weather, or customs.
Order Tracking
Once your kitchen gadgets or utensils ship, you will receive an email with a tracking number and link. Use this to monitor your package’s progress directly on the carrier’s website.
Shipping Charges
Shipping costs are calculated based on package weight, dimensions, destination, and selected service level. Free shipping promotions, if applicable, will be advertised on our website and applied automatically at checkout.
Address Accuracy
Double-check your shipping address during checkout. CANVASMUSES LLC is not responsible for orders shipped to incorrect addresses provided by the customer. Updating an address after shipment is often impossible and may result in a lost package.
International Orders & Duties
Customers outside the primary US market are responsible for any applicable customs duties, taxes, or brokerage fees levied by their country. These are not included in our prices or shipping charges and are payable upon delivery.
Damaged or Lost Shipments
Inspect your package upon delivery. If your kitchen items arrive damaged, please contact us at [email protected] within 48 hours with photos. For lost packages (tracking shows “Delivered” but you haven’t received it), contact the carrier first, then us if unresolved.