We want you to be delighted with your kitchen accessories from canvasmuses.com. Please review our return terms.
Return Eligibility
Most unused, unopened, and undamaged kitchen accessories in original packaging can be returned within 30 days of delivery. Proof of purchase is required.
Non-Returnable Items
For hygiene and safety, certain items cannot be returned: opened food storage containers, used cutlery, personalized items, clearance/sale items (unless faulty), and items damaged through misuse.
Return Initiation Process
To start a return, contact our service team at [email protected] within 30 days. Provide your order number, item(s) for return, and reason. We will issue a Return Authorization (RA) number and instructions.
Return Shipping Responsibility
Customers are responsible for the cost and risk of returning items unless the return is due to our error (e.g., wrong or defective item shipped). We recommend using a trackable shipping service.
Return Packaging
Securely repack the item(s) in their original packaging whenever possible. Include the RA number clearly visible on the outside of the box. Failure to include the RA may delay processing.
Inspection & Processing
Received returns undergo inspection at our warehouse. We process eligible returns within 5-10 business days of receipt. We will notify you via email once your return is processed.
Refund Method & Timing
Approved refunds are issued to the original payment method. Credit card refunds may take 5-10 business days to appear on your statement after processing. Original shipping costs are non-refundable unless the return is our fault.
Exchanges
We generally process exchanges by having you return the original item for a refund and place a new order for the desired item. Contact [email protected] if the item is defective to discuss replacement options.
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect kitchen item (e.g., wrong color knife set), contact us immediately at [email protected] with photos and details. We will cover return shipping and expedite a replacement or refund.